Relay. Delegate cleanly — to a person, the chief of staff, or back to Helm.
Delegation as a workflow, not a verbal handoff. Owner, scope, due date, escalation — all written down.
The shift
Before Relay, and after.
Same office, same people — different operating posture.
Before
- — Delegation is a Slack DM and a hope.
- — Escalations happen after the deadline, not before.
- — Owners juggle without a shared view of what's in flight.
After
- — Delegation packs with scope, owner, and escalation rule.
- — Owner board: drafted, in flight, closed.
- — Escalations trigger automatically when a window passes.
How it runs
The Relay workflow.
A short loop the office actually runs every day.
Step 01
Pack
Bundles context, scope, and success criteria for the owner.
Step 02
Route
Sends to a person, the chief of staff, or back to Helm to draft.
Step 03
Escalate
If untouched within the window, routes up automatically.
Inputs · outputs · artifact
What goes in, what comes out.
Inputs
- Open commitments
- Owner availability
- Stated escalation rules
Outputs
- Delegation packs
- Owner notifications
- Escalation triggers
Sample · Delegation
Delegated: vendor evaluation
To: COO · due Friday · escalates to CEO if unread 24h.
Trust posture
The same approval gate as every other module.
Helm never sends, schedules, or commits anything externally without an explicit office decision. Every action is logged in Verdict with diff and approver identity.
Approval-gated execution
Tamper-evident audit
Customer-owned memory
Works with
Modules that pair with this one.
Hand it off clean